Customer Service Advisor – Flexible Staffing (Part-Time)

NHS Professionals; Harlow; On-site; GBP 21,000 - 25,000; Part time

Job summary

A leading healthcare staffing organization is seeking a Customer Service Advisor in Harlow. This part-time role involves managing queries from healthcare workers and facilitating shift bookings. Ideal candidates will have significant customer service and administrative experience, alongside strong communication skills. In return, employees enjoy generous annual leave, a commitment to career development, and a supportive work environment recognized as a Top Employer.

Benefits

27 days annual leave plus bank holidays

Employee discount schemes

Star of the Month award with shopping vouchers

Pension contributions up to 10%

Life Assurance and income protection

Wellbeing Programme

Employee Assistance Programme

Qualifications

• Experience in a customer-focused environment with a focus on delighting customers.
• Strong ability to establish relationships and prioritize tasks effectively.
• Capacity to handle high volumes of inquiries and conflicting priorities.

Responsibilities

• Respond to queries from workers and support them with shift bookings.
• Build strong relationships with hiring and bank staff to ensure successful coordination.
• Preemptively address process or service issues to enhance customer satisfaction.

Skills

Customer service experience

Administration experience

Effective communication

Proactive approach

Time management

Job description

A leading healthcare staffing organization is seeking a Customer Service Advisor in Harlow. This part-time role involves managing queries from healthcare workers and facilitating shift bookings. Ideal candidates will have significant customer service and administrative experience, alongside strong communication skills. In return, employees enjoy generous annual leave, a commitment to career development, and a supportive work environment recognized as a Top Employer.