Customer Service Advisor - Flexible, Growth Path

Yorkshire Building Society; York and North Yorkshire; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society in Pontefract is seeking a Customer Service Advisor to support members with their accounts across in-branch, phone, and online channels. You’ll help members choose the right products and services, building meaningful relationships and delivering exceptional service.

We prioritise doing what’s right for our members, with no sales targets. The role offers flexible working options, a strong induction, and comprehensive training to help you grow within our branch network.

Qualifications

• Experience in delivering great customer service is valued.
• Ability to communicate clearly across channels (in-branch, phone, online).
• A friendly, helpful attitude and willingness to adapt to change.

Responsibilities

• Build meaningful relationships with members and help them find the right products and services.
• Communicate confidently across multiple channels to support members with their accounts.
• Focus on doing what’s right for our members—without sales targets.

Skills

Customer service

Communication

Empathy

Digital literacy

Teamwork

Job description

Yorkshire Building Society in Pontefract is seeking a Customer Service Advisor to support members with their accounts across in-branch, phone, and online channels. You’ll help members choose the right products and services, building meaningful relationships and delivering exceptional service.

We prioritise doing what’s right for our members, with no sales targets. The role offers flexible working options, a strong induction, and comprehensive training to help you grow within our branch network.