Branch Customer Service Advisor — Flexible & Growth

Yorkshire Building Society; Malton; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society in Malton is seeking a Customer Service Advisor to help members find the right products and services while building lasting relationships in-branch, over the phone, and online.

You'll join a welcoming team that values empathy, clear communication and doing the right thing for members, without hard sales targets, supported by a comprehensive induction and ongoing development opportunities.

Qualifications

• No prior financial services required.
• Strong communication across channels (in-branch, phone, online).
• Ability to build rapport and help members choose suitable products.

Responsibilities

• Build meaningful relationships with members and help them find the right products and services.
• Communicate confidently across in-branch, over the phone, and online.
• Focus on doing what’s right for members—no sales targets.

Skills

Customer focus

Empathy

Communication

Digital tools

Team player

Job description

Yorkshire Building Society in Malton is seeking a Customer Service Advisor to help members find the right products and services while building lasting relationships in-branch, over the phone, and online.

You'll join a welcoming team that values empathy, clear communication and doing the right thing for members, without hard sales targets, supported by a comprehensive induction and ongoing development opportunities.