Customer Success Advisor – Flexible Hours & Growth

Yorkshire Building Society Group; Ipswich; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday 25 days + Bank Holidays

Bonur 7% on target (up to 15%)

Pension 11% contribution

Private medical insurance

Self-service benefits portal

Job summary

Yorkshire Building Society Group is seeking a Customer Service Advisor for our Ipswich/Woodbridge branches. You’ll help members choose products and services to meet their goals, from saving for trips to planning for the future.

You’ll communicate across in-branch, phone, and online channels to support account inquiries, with a strong emphasis on member welfare, not sales targets. A welcoming, inclusive environment awaits, with opportunities to grow your skills.

Qualifications

• Experience delivering customer service across multiple channels or in-branch interactions.
• Strong communication skills with the ability to explain products clearly.
• Ability to build rapport and trust with members while handling queries.

Responsibilities

• Build meaningful relationships with members and help them find suitable products and services.
• Communicate confidently across branches, phone, and online channels to assist members with their accounts.
• Focus on doing what’s right for members without sales targets.

Skills

Customer service

Multichannel communication

Empathy

Relationship building

Digital literacy

Job description

Yorkshire Building Society Group is seeking a Customer Service Advisor for our Ipswich/Woodbridge branches. You’ll help members choose products and services to meet their goals, from saving for trips to planning for the future.

You’ll communicate across in-branch, phone, and online channels to support account inquiries, with a strong emphasis on member welfare, not sales targets. A welcoming, inclusive environment awaits, with opportunities to grow your skills.