Customer Service Advisor - Flexible, Growth‑Oriented

Yorkshire Building Society; Inverness; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday 25 days + BH

On-target bonus 7% (up to 15%)

Pension up to 11%

Private medical + dental

Employee discounts

Job summary

Yorkshire Building Society in Inverness is seeking a Customer Service Advisor to join a small, engaged team in our central city location. You’ll support members with their accounts, help them find suitable products, and communicate across in-branch, phone, and online channels to ensure a smooth experience.

We value mindset, empathy and the ability to adapt to change. No prior financial services experience is required, and you’ll benefit from a supportive induction, flexible working options where

Qualifications

• No financial services background required.
• Ability to build relationships with members.
• Comfort using multiple channels (in-branch, phone, online).

Responsibilities

• Build relationships with members and help them find the right products and services.
• Communicate confidently across branches, phone, and online channels to assist members with accounts.
• Focus on doing what’s right for members without sales targets.

Skills

Customer service

Communication

Multichannel support

Tools

CRM software

Job description

Yorkshire Building Society in Inverness is seeking a Customer Service Advisor to join a small, engaged team in our central city location. You’ll support members with their accounts, help them find suitable products, and communicate across in-branch, phone, and online channels to ensure a smooth experience.

We value mindset, empathy and the ability to adapt to change. No prior financial services experience is required, and you’ll benefit from a supportive induction, flexible working options where