Customer Service Advisor — Flexible Growth & Benefits

Yorkshire Building Society Group; Glasgow; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday 25 days + BHs

On-target bonus 7% (up to 15%)

Pension contribution up to 11%

Private medical insurance

My Benefits portal

Job summary

Yorkshire Building Society Group in Glasgow is seeking a Customer Service Advisor to help members find the right products and services for their goals, from savings to future plans. You’ll build relationships, support accounts, and work across in-branch, phone and online channels.

We offer flexible working options and a focus on member care rather than sales targets, with induction and full training to set you up for success in a friendly, community‑focused team at the Glasgow branch.

Responsibilities

• Build meaningful relationships with members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• Focus on doing what’s right for our members without the pressure of sales targets.

Job description

Yorkshire Building Society Group in Glasgow is seeking a Customer Service Advisor to help members find the right products and services for their goals, from savings to future plans. You’ll build relationships, support accounts, and work across in-branch, phone and online channels.

We offer flexible working options and a focus on member care rather than sales targets, with induction and full training to set you up for success in a friendly, community‑focused team at the Glasgow branch.