Customer Service Advisor — Flexible Hours & Growth

Yorkshire Building Society Group; Ripon; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working options

Training and development plan

Holiday: 25 days + Bank Holidays

Job summary

Yorkshire Building Society Group in Ripon is seeking a Customer Service Advisor to help our members with their accounts and access the right products and services. You’ll join a people-focused team across branches, with training in Richmond and travel to Ripon.

Flexible working and development opportunities are available to support your growth. No prior financial services experience is required; your mindset, empathy and willingness to learn will be valued.

Qualifications

• You don’t need a background in financial services; mindset and values matter.
• Willingness to travel between Ripon and Richmond during initial training.
• Excellent communication across in-branch, phone and online channels.

Responsibilities

• Build meaningful relationships with members and help them find suitable products and services.
• Communicate confidently across branches, phone and online channels to support members with their accounts.
• Focus on doing what’s right for members without sales targets.

Skills

Customer service

Relationship building

Multichannel communication

Empathy

Digital literacy

Job description

Yorkshire Building Society Group in Ripon is seeking a Customer Service Advisor to help our members with their accounts and access the right products and services. You’ll join a people-focused team across branches, with training in Richmond and travel to Ripon.

Flexible working and development opportunities are available to support your growth. No prior financial services experience is required; your mindset, empathy and willingness to learn will be valued.