Customer Experience Advisor – Financial Services

Skipton Building Society; Salterforth; Presencial; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual discretionary bonus

Holiday entitlement

Holiday trading scheme

Pension contributions up to 10%

Employee assistance programme

Employee discount platform

Volunteering days

Mortgage and savings accounts

Training and development

Private medical insurance

Salary sacrifice for cars

Descripción de la vacante

Skipton Building Society in the United Kingdom is seeking a Customer Service Advisor to be the friendly face and voice for our members, whether in-branch or over the phone. You will listen to customers, understand their circumstances, and offer tailored financial solutions while maintaining accurate records.

The role emphasizes helping vulnerable customers and delivering first-class service. This permanent role is 36 hours per week with a salary of £25,500 per year plus a range of benefits as

Formación

• Experience delivering high-quality customer service.
• Proven ability to understand customer needs and tailor solutions.
• Excellent communication and active listening skills.

Responsabilidades

• Greet customers in-branch or by phone with a warm, professional manner.
• Ask questions to understand needs and provide tailored financial solutions.
• Listen, advise, and resolve issues while keeping records up to date.
• Proactively contact customers to discuss how we can help.
• Follow policies and participate in training to support service quality.

Conocimientos

Customer service

Communication skills

Telephone/branch experience

Descripción del empleo

Skipton Building Society in the United Kingdom is seeking a Customer Service Advisor to be the friendly face and voice for our members, whether in-branch or over the phone. You will listen to customers, understand their circumstances, and offer tailored financial solutions while maintaining accurate records.

The role emphasizes helping vulnerable customers and delivering first-class service. This permanent role is 36 hours per week with a salary of £25,500 per year plus a range of benefits as