Branch Customer Service Advisor - Flexible & Growth

Yorkshire Building Society; Ripon; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday 25 days

Bonus 7–15%

Pension 11%

Private healthcare

Benefits portal

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for its Ripon Branch, with initial training in Richmond Branch. You will engage with members across branches, over the phone, and online to support accounts and find suitable products, all while maintaining a member-centric approach.

Travel between Ripon and Richmond may be required. We value empathy, adaptability, and a growth mindset, and provide comprehensive induction and ongoing training to help you grow within the

Qualifications

• Mindset and values are key; background in financial services not required.
• Willingness to learn and develop through training and development opportunities.
• Comfort using digital tools and learning new technologies.

Responsibilities

• Build meaningful relationships with members and help them find suitable products and services.
• Communicate confidently across in-branch, phone, and online channels to support members with their accounts.
• Focus on doing what’s right for members without sales targets.

Skills

Empathy

Emotional intelligence

Growth mindset

Digital tools

Adaptability

Relationship building

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for its Ripon Branch, with initial training in Richmond Branch. You will engage with members across branches, over the phone, and online to support accounts and find suitable products, all while maintaining a member-centric approach.

Travel between Ripon and Richmond may be required. We value empathy, adaptability, and a growth mindset, and provide comprehensive induction and ongoing training to help you grow within the