Customer Service Advisor — Flexible Growth & Member Support

Yorkshire Building Society; Leeds; Remote; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Holiday 28 days + bank holidays

Bonus up to 15%

Pension 11%

Private healthcare

My Benefits portal

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for its Branch Network. You’ll build relationships with members, helping them choose the right products and services to support their goals, whether saving for a trip, buying a home, or planning for the future.

You’ll communicate across in-branch, phone, and online channels to support members’ accounts, with no sales targets and a focus on doing what’s right for customers.

Qualifications

• No financial services background required, just a willingness to help members.
• Strong communication across in-branch, phone, and online channels.
• Ability to build relationships and support members without sales pressure.

Responsibilities

• Build meaningful relationships with members and help them find the right products and services.
• Communicate confidently across multiple channels to support members’ accounts.
• Focus on doing what’s right for members without sales targets.

Skills

Customer service mindset

Communication skills

Empathy

Digital tools aptitude

Tools

CRM software

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for its Branch Network. You’ll build relationships with members, helping them choose the right products and services to support their goals, whether saving for a trip, buying a home, or planning for the future.

You’ll communicate across in-branch, phone, and online channels to support members’ accounts, with no sales targets and a focus on doing what’s right for customers.