Customer Service Advisor — Flexible Growth & Branch Impact

Yorkshire Building Society; Pontefract; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday (25 days + bank holidays)

Bonus 7–15% on target

Pension up to 11%

Private medical insurance

Dental care

Employee discounts and My Benefits

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for our Pontefract Branch Network. You will build strong relationships with members, helping them find suitable products and services to meet their goals—from savings to home buying. You’ll communicate across in-branch, phone, and online channels to support accounts.

We value mindset and people skills over industry background. Expect flexible, supportive training and development, with a focus on inclusivity and future readiness

Qualifications

• No previous financial services background required; mindset and values matter most.
• Willingness to learn and adapt in a dynamic environment.
• Strong interpersonal skills and ability to build relationships.

Responsibilities

• Build meaningful relationships with our members and help them find the right products and services.
• Communicate confidently across branch, phone and online channels to support members with their accounts.
• Focus on acting in members' best interests, without sales targets.

Skills

Customer service

Multi-channel communication

Empathy

Growth mindset

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for our Pontefract Branch Network. You will build strong relationships with members, helping them find suitable products and services to meet their goals—from savings to home buying. You’ll communicate across in-branch, phone, and online channels to support accounts.

We value mindset and people skills over industry background. Expect flexible, supportive training and development, with a focus on inclusivity and future readiness