Customer Service Advisor – First-Call Resolution

Angard Recruitment; Hempstalls; On-site; GBP 19,000 - 23,000; Full time

Job summary

Angard Staffing is seeking Customer Service Advisors for Royal Mail’s contact centres at Stoke on Trent. You will provide first-time solutions by phone and email in a busy multi-screen environment, delivering friendly, professional service.

The contract is temporary for 12 weeks with possible extension. Work roughly 37.5 hours across 8:00–18:30, with weekend shifts. A three-week mandatory training is required with no annual leave during training.

Qualifications

• Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritise and manage workloads.
• Flexible and adaptable to changing customer demands.
• Excellent spoken English and clear communication.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Skills

Customer service

Communication

Prioritization

Work under pressure

Teamwork

Independent work

Call centre experience optional

English fluency

Tools

Email

Spreadsheet

Word processing

Job description

Angard Staffing is seeking Customer Service Advisors for Royal Mail’s contact centres at Stoke on Trent. You will provide first-time solutions by phone and email in a busy multi-screen environment, delivering friendly, professional service.

The contract is temporary for 12 weeks with possible extension. Work roughly 37.5 hours across 8:00–18:30, with weekend shifts. A three-week mandatory training is required with no annual leave during training.