Customer Service Advisor — Fast-Paced Branch

Pertemps Wolverhampton and Walsall; Wolverhampton; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Training provided

Friendly team environment

Job summary

Pertemps Wolverhampton and Walsall in Bilston is seeking a Customer Service Advisor to join a busy branch. You will handle inbound and outbound calls, greet visitors and provide accurate information to customers, ensuring a warm, professional experience from first contact.

The role offers full-time hours Monday to Friday, with training provided and a friendly team environment. Previous service experience is welcome, and you’ll help resolve queries while building relationships with customers.

Qualifications

• Experience in customer service, call handling, retail or branch-based environment preferred.
• Friendly and professional communication with customers and colleagues.
• Willingness to learn and provide excellent service.

Responsibilities

• Handling inbound and outbound customer calls in a professional and friendly manner.
• Speaking with customers to understand their requirements and provide helpful information.
• Welcoming customers who visit the branch and providing face-to-face service.
• Assisting customers who come into the branch to make purchases.
• Dealing with customer queries and resolving issues where possible.
• Building positive relationships with new and existing customers.
• Supporting the branch team with general customer service and administration duties.
• Ensuring every customer receives a high level of service throughout their experience.

Skills

Customer service

Communication skills

Telephone manner

Teamwork

Job description

Pertemps Wolverhampton and Walsall in Bilston is seeking a Customer Service Advisor to join a busy branch. You will handle inbound and outbound calls, greet visitors and provide accurate information to customers, ensuring a warm, professional experience from first contact.

The role offers full-time hours Monday to Friday, with training provided and a friendly team environment. Previous service experience is welcome, and you’ll help resolve queries while building relationships with customers.