Customer Service Advisor – Growth, Training & Impact

Anderson Wright Consulting Ltd; Stoke-on-Trent; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Onsite Parking

20 days holiday + BH

Performance bonus

Training & development

Job summary

Talke is seeking a Customer Service Advisor to join their team in Stoke-on-Trent. You will manage high volume calls and emails, resolve customer issues promptly, and liaise with external contractors to ensure resolutions.

The role offers ongoing training, career progression, onsite parking, and a starting salary of £26,500 with a performance bonus after 6 months. A passion for helping people and strong communication are essential. You should have reliable transport due to location.

Qualifications

• Excellent communication skills.
• Experience dealing with customers on the telephone.
• Able to manage and conclude difficult calls and complaints with empathy.
• Passionate about helping people.
• Team player.
• Able to work in a fast-paced environment.
• Excellent PC skills.
• Problem solver.
• Patient.
• Able to work under pressure.
• Own transport preferred due to location.

Responsibilities

• Dealing with high volume incoming calls.
• Resolving customer issues in a timely manner.
• Liaise with external contractors to arrange and manage resolutions to queries raised.
• Dealing with a variety of questions and queries.
• Promoting the benefits of using the company services.
• Assisting with contract renewals and retaining customers.
• Dealing with complaints.
• Maintaining accurate customer records using the inhouse system.

Skills

Communication

Empathy

Problem solving

Team player

PC skills

Tools

CRM system

Job description

Talke is seeking a Customer Service Advisor to join their team in Stoke-on-Trent. You will manage high volume calls and emails, resolve customer issues promptly, and liaise with external contractors to ensure resolutions.

The role offers ongoing training, career progression, onsite parking, and a starting salary of £26,500 with a performance bonus after 6 months. A passion for helping people and strong communication are essential. You should have reliable transport due to location.