Customer Services Advisor – Housing & Solutions

Bromford Flagship Livewest; Coven Heath; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bromford Flagship LiveWest is seeking Customer Services Advisors to join our growing Customer Services Centre. You’ll be the first point of contact for customers, handling enquiries about repairs, housing and support, and delivering a friendly, empathetic service in a fast-paced environment.

You’ll work across channels including telephone, email, live chat and digital platforms, take ownership from start to finish, resolve issues where possible, and collaborate with colleagues to achieve the

Qualifications

• Previous customer service experience is beneficial but not essential.
• Ability to handle difficult conversations with empathy and calmness.
• Comfortable using technology and learning new systems.

Responsibilities

• Take ownership of customer enquiries from start to finish.
• Provide practical solutions and resolve issues where possible.
• Deliver a professional, empathetic and personalised customer experience.
• Work with colleagues across the organisation to achieve the best outcomes.
• Use digital tools and technology to work efficiently and effectively.
• Identify customers who may need additional support and ensure they receive the right help.

Skills

Communication

Professionalism

Resilience

Tech-savvy

Ownership

Collaboration

Tools

CRM software

Live chat platforms

Job description

Bromford Flagship LiveWest is seeking Customer Services Advisors to join our growing Customer Services Centre. You’ll be the first point of contact for customers, handling enquiries about repairs, housing and support, and delivering a friendly, empathetic service in a fast-paced environment.

You’ll work across channels including telephone, email, live chat and digital platforms, take ownership from start to finish, resolve issues where possible, and collaborate with colleagues to achieve the