Customer Service Advisor – First-Call Resolution Pro

Dynamite Recruitment; England; On-site; GBP 21,000 - 30,000; Full time

Job summary

Dynamite Recruitment is seeking a proactive Customer Service Advisor to join our growing team in Chandlers Ford. This office-based role offers 37.5 hours per week, Monday to Friday, with a focus on delivering outstanding support to customers and technicians.

You will handle calls and emails, manage ERP data, coordinate onsite bookings, promote services, and collaborate with internal teams to drive satisfaction and retention in a fast-paced environment.

Qualifications

• Answering calls and emails from customers and technicians
• Maintaining accurate data in ERP system
• Coordinating hotel bookings for technicians
• Promoting additional products and services to support growth
• Collaborating with internal teams across the business

Responsibilities

• Answer incoming calls from customers and technicians, resolving queries efficiently with a focus on first-time resolution
• Take ownership of customer concerns and work proactively to improve satisfaction and retention
• Manage emails from central inboxes, ensuring emergency call-outs are raised accurately and promptly
• Chase purchase orders for upcoming services and provide accurate cost information
• Process service orders referred by the Service Team
• Support customers with queries in a professional and helpful manner
• Maintain accurate data within our ERP system
• Arrange hotel bookings for technicians as required
• Escalate any issues that may impact customers or business operations
• Promote additional products and services to support business growth
• Develop a solid understanding of fire and security products to assist customers effectively
• Support onboarding and training of new team members
• Collaborate positively with internal teams across the business

Skills

Customer service

Communication

Problem solving

Data entry

ERP system

Teamwork

Call handling

Tools

ERP system

Job description

Dynamite Recruitment is seeking a proactive Customer Service Advisor to join our growing team in Chandlers Ford. This office-based role offers 37.5 hours per week, Monday to Friday, with a focus on delivering outstanding support to customers and technicians.

You will handle calls and emails, manage ERP data, coordinate onsite bookings, promote services, and collaborate with internal teams to drive satisfaction and retention in a fast-paced environment.