Multi-Channel Customer Service Advisor

Cromwell Group (Holdings) Ltd; Leicester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Company bonus scheme

Enhanced pension contribution

30 days leave incl Bank Holidays

Enhanced Maternity & Paternity pay

Healthcare Cash Plan

Employee Assistance Programme

Job summary

Cromwell is seeking a Customer Service Advisor to be the first point of contact for customers, handling enquiries by phone, email and live chat with professionalism and accuracy. You will work alongside Sales, Branch Operations and Supply Chain to keep customers informed, resolve issues and help them find the right products.

The role offers a competitive salary, bonus scheme and generous benefits. Cromwell emphasises a collaborative culture, 30 days leave, enhanced pension, healthcare cash plan

Qualifications

• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• Good problem-solving ability with commercial awareness.
• Confidence using Microsoft Office and business systems.
• A collaborative, positive and adaptable approach.

Responsibilities

• Deliver exceptional customer service across multiple communication channels.
• Process customer orders, quotations, returns and enquiries accurately.
• Proactively communicate order updates, stock availability and delivery information.
• Resolve customer issues and elevate complex queries where appropriate.
• Work collaboratively with internal teams and suppliers to achieve the best customer outcomes.
• Promote digital tools and self-service solutions to enhance the customer experience.

Skills

Excellent communication

Organisational skills

Problem solving

MS Office

Collaborative approach

Job description

Cromwell is seeking a Customer Service Advisor to be the first point of contact for customers, handling enquiries by phone, email and live chat with professionalism and accuracy. You will work alongside Sales, Branch Operations and Supply Chain to keep customers informed, resolve issues and help them find the right products.

The role offers a competitive salary, bonus scheme and generous benefits. Cromwell emphasises a collaborative culture, 30 days leave, enhanced pension, healthcare cash plan