Customer Service Advisor – Solutions & Support Champion

Pall-Ex Group; Coalville; Remote; GBP 21,000 - 27,000; Full time

Job summary

Pall-Ex Group is seeking an office-based Customer Service role in Coalville, Leicestershire. Based at Pall-Ex House, you will handle calls, emails, and KPI reporting for corporate accounts while supporting company goals and service excellence.

The role runs Monday to Friday with some Saturday mornings on a rota and requires strong communication, problem solving and a keen eye for detail. Office hours are 09:30–18:00 with room for occasional weekend coverage.

Qualifications

• Excellent customer service skills to resolve issues in a timely manner.
• Genuine care and ability for problem solving.
• Strong organisation and communication skills.
• Excellent attention to detail.
• Ability to work under pressure.
• Good knowledge of Microsoft applications.

Responsibilities

• Handle all calls in a professional manner, offering solutions and options for the customer where applicable
• Respond to all emails and Nexus instant messages in a timely manner
• Daily Reporting to Corporate Customers, communicating any previous day failures or potential issues
• Maintain a high level of service through both professional communication to all parties and via KPI’s
• Working towards and supporting Company goals, values and objectives
• Proactively resolve any potential customer issues
• Monitoring not sent/ghost freight
• Generate bespoke customer KPI reports in line with customer expectations for all Corporate Accounts
• Complaint handling to manage customer expectations and provide efficient solutions

Skills

Customer service

Communication

Organisation

Attention to detail

Problem solving

Microsoft Office

Tools

Microsoft Office Suite

Job description

Pall-Ex Group is seeking an office-based Customer Service role in Coalville, Leicestershire. Based at Pall-Ex House, you will handle calls, emails, and KPI reporting for corporate accounts while supporting company goals and service excellence.

The role runs Monday to Friday with some Saturday mornings on a rota and requires strong communication, problem solving and a keen eye for detail. Office hours are 09:30–18:00 with room for occasional weekend coverage.