Multichannel Customer Experience Advisor

Cromwell Group (Holdings) Ltd; Wigston; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Pension contribution

30 days leave

Maternity/Paternity pay

Healthcare cash plan

Employee Assistance Programme

Job summary

Cromwell Group (Holdings) Ltd is hiring a Customer Service Advisor to be the first point of contact for customers, handling queries across phone, email and live chat. You will own inquiries from start to finish, delivering accurate information and friendly service.

Working with Sales, Branch Operations and Supply Chain, you’ll resolve issues, update customers on orders and promotions, and promote self-service tools to enhance the experience. A collaborative team environment awaits.

Qualifications

• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• Good problem-solving ability with commercial awareness.
• Confidence using Microsoft Office and business systems.
• A collaborative, positive and adaptable approach.

Responsibilities

• Deliver exceptional customer service across multiple communication channels.
• Process customer orders, quotations, returns and enquiries accurately.
• Proactively communicate order updates, stock availability and delivery information.
• Resolve customer issues and elevate complex queries where appropriate.
• Work collaboratively with internal teams and suppliers to achieve the best customer outcomes.
• Promote digital tools and self-service solutions to enhance the customer experience.

Skills

Customer service

Communication

Organizational skills

Problem solving

Team collaboration

Tools

Microsoft Office

Job description

Cromwell Group (Holdings) Ltd is hiring a Customer Service Advisor to be the first point of contact for customers, handling queries across phone, email and live chat. You will own inquiries from start to finish, delivering accurate information and friendly service.

Working with Sales, Branch Operations and Supply Chain, you’ll resolve issues, update customers on orders and promotions, and promote self-service tools to enhance the experience. A collaborative team environment awaits.