Customer Advisor - Remote Claims & Urgent Support

Simplyhealth; East Oakley; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Group bonus scheme

Generous pension with a 6% pensionGift

36 days holiday (with option to buy/s/

Flexible benefits pot

Your own health plan

Access to wellbeing hub

Shopping discounts

Recognition awards healthcare scheme

Give as you earn

3 volunteering days

Job summary

Simplyhealth in the UK is seeking a busy, telephone-based Customer Adviser to help customers and process claims quickly and efficiently during times of need. You’ll handle inbound calls, manage a busy queue (30–50 calls per day), provide reassurance in urgent situations, and ensure accurate data entry in line with policies.

This role benefits from a smart working approach with a head office in Hampshire; you can work remotely part of the time while also joining colleagues on site for training,

Job description

Simplyhealth in the UK is seeking a busy, telephone-based Customer Adviser to help customers and process claims quickly and efficiently during times of need. You’ll handle inbound calls, manage a busy queue (30–50 calls per day), provide reassurance in urgent situations, and ensure accurate data entry in line with policies.

This role benefits from a smart working approach with a head office in Hampshire; you can work remotely part of the time while also joining colleagues on site for training,