Customer Service Advisor - Fast-Paced Call Center Pro

Reed Talent Solutions; Wakefield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A staffing agency is seeking Customer Service Advisors for temporary roles in Wakefield. You will provide first-time solutions to customer inquiries via telephone and email, ensuring excellent quality of service. Experience in customer service is valued; call center experience is desired but not mandatory. The position offers a pay rate of £12.97 per hour for approximately 37.5 hours a week, with the possibility of extension after 12 weeks. Ideal candidates will be resilient, adaptable, and committed to delivering exceptional customer experiences.

Qualifications

• Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling times.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

Email software

Spreadsheet software

Word processing software

Job description

A staffing agency is seeking Customer Service Advisors for temporary roles in Wakefield. You will provide first-time solutions to customer inquiries via telephone and email, ensuring excellent quality of service. Experience in customer service is valued; call center experience is desired but not mandatory. The position offers a pay rate of £12.97 per hour for approximately 37.5 hours a week, with the possibility of extension after 12 weeks. Ideal candidates will be resilient, adaptable, and committed to delivering exceptional customer experiences.