Customer Service Advisor – 6689

First Base Employment; Cirencester; On-site; GBP 24,000 - 29,000; Full time

Job summary

A recruitment agency is seeking a proactive Customer Service Advisor in Cirencester. The ideal candidate will handle inbound calls, provide administrative support, and manage customer accounts. Strong communication and organizational skills are essential. This role offers up to £29,000 per annum and the opportunity for progression into sales once trained. If you’re interested in a varied role that combines customer support with administration, please apply. For more information, email your CV or call Katie directly.

Qualifications

• Previous experience in a customer service or administrative role.
• Strong organizational skills and the ability to prioritise workload.
• Comfortable learning systems and working across multiple platforms.

Responsibilities

• Answer inbound calls and respond to customer queries promptly.
• Manage customer accounts and maintain accurate records.
• Support logistics teams with scheduling and dispatch updates.

Skills

Customer service experience

Confident communication

Organizational skills

Attention to detail

Team player

Job description

Customer Service Advisor –6689

Location: Cirencester
Hours: Monday to Friday, 9 to 5
Salary: Up to £29,000 per annum

Overview

We are looking for a proactive Customer Service Advisor who is confident handling inbound calls and supporting customers with a friendly, solutions-focused approach. This role combines customer contact with administrative support, logistics coordination and relationship management. It is ideal for someone who enjoys variety in their day and is interested in developing into a future sales role.

Key Responsibilities

• Answer inbound calls and respond to customer queries promptly and professionally
• Manage customer accounts and maintain accurate records across internal systems
• Process orders and support logistics teams with scheduling and dispatch updates
• Resolve issues efficiently while keeping customers updated throughout
• Build strong relationships with customers and ensure a high level of service at all times
• Produce documentation, reports and general administrative support
• Identify opportunities to improve processes and enhance the customer experience
• Support the sales team with lead nurturing and product information when required
• Optional progression into a sales-focused position once fully trained

Skills and Experience

• Previous experience in a customer service or administrative role
• Confident communicator with a professional and friendly telephone manner
• Strong organisational skills and the ability to prioritise workload
• Good attention to detail with strong written and numerical ability
• Comfortable learning systems and working across multiple platforms
• A team player who is adaptable and willing to support different departments
• Interest in developing into a sales position over time

To be considered for this role, please email your CV to [e-mail] or call Katie on 01453 755330.

First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial, and Engineering sectors.