Customer Service Advisor - 6-Month Contract

DPD; Stoke-on-Trent; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance 4 x salary on join

Free onsite car parking

Discounted shopping from retailers

Milestone Days off

Eye tests and glasses support

Job summary

DPD is hiring a Customer Service Advisor on a 6-month fixed-term contract based in the UK. You will support customers about parcel collection and delivery, provide updates, and resolve issues with drivers and operations teams.

You will handle delivery statuses, provide Proof of Delivery, investigate missing parcels, and resolve disputes while maintaining a high standard of service in a busy, target-driven environment.

Qualifications

• Proven experience in fast-paced customer service.
• Strong communication with a confident telephone manner.
• Polite and professional, able to go the extra mile to exceed customer expectations.

Responsibilities

• Answer queries about delivery status and supply Proof of Delivery (POD).
• Carry out investigations for missing parcels and resolve delivery disputes.

Skills

Customer service

Communication

Telephone manners

Problem solving

Self-motivation

Tools

Microsoft Office

Job description

DPD is hiring a Customer Service Advisor on a 6-month fixed-term contract based in the UK. You will support customers about parcel collection and delivery, provide updates, and resolve issues with drivers and operations teams.

You will handle delivery statuses, provide Proof of Delivery, investigate missing parcels, and resolve disputes while maintaining a high standard of service in a busy, target-driven environment.