IT Customer Advisor

Manpower (United Kingdom); Salisbury; On-site; GBP 15,000 - 22,000; Full time

Job summary

Manpower (United Kingdom) is hiring for an IT Customer Advisor to be the first point of contact for Capgemini's clients, providing 1st line IT support with a focus on delivering an excellent service experience.

You will handle requests via phone, email, and chat, log tickets, and escalate where needed. Full training will be provided to build IT knowledge and customer service skills.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable, but full training will be provided.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance where possible over the phone.
• Assign calls to the relevant support teams when needed.
• Action Back Office requests when required.
• Advise customers and support teams on known problems/workarounds.
• Keep customers updated on the progress of their request or incident.
• Contribute to team success by meeting agreed personal targets.

Skills

Excellent communication

Willingness to learn

Independent worker

Team player

Problem solving

Work under pressure

Job description

Salary: £13.45 per hour (Living Wage Employer)

Location: Porton Down, Salisbury, SP4 0JQ

Hours: 35 hours per week, Monday to Friday, between 7am - 7pm

Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1

st line IT support and ensuring a great service experience.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

• Excellent communication skills, both verbal and written
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you're looking for a stepping stone into a career in technology, this could be your next move.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.