Customer Service Advisor

Involve Recruitment; Wolverhampton; On-site; GBP 25,000; Full time

Job summary

A customer-focused recruitment agency in Wolverhampton is seeking a Customer Service Advisor. This role is part of a vibrant team, where you’ll provide customer support via phone and email, process orders, and collaborate with departments like Warehouse and Operations. Candidates should have experience in customer service and knowledge of Microsoft Office, with Shopify experience as a plus. This position initially offers a 12-month fixed-term contract with the possibility of a permanent role in the future.

Qualifications

• Previous experience in a customer service role required.
• Knowledge of Microsoft Office is essential.
• Experience with Shopify is a huge bonus.

Responsibilities

• Provide excellent customer support via phone and email.
• Collaborate with internal and external departments.
• Process orders and manage customer returns.

Skills

Customer support

Communication

Problem-solving

Tools

Microsoft Office

Shopify

Job description

Overview

Involve Recruitment (Midlands) Ltd are once again working alongside a progressive, well establish and customer focused company in the heart of Wolverhampton for a Customer Service Advisor

This role is apart of a busy and vibrant team, lead by THE BEST Customer Service Management team!

Responsibilities

Daily duties include :

• Provide excellent customer support via phone and email to resolve customer inquiries
• Collaborate with internal and external depts such as Warehouse, Operations, Procurement
• Processing orders, logo creation on system and deliveries to meet SLA’s
• Co-ordinate samples with customer and creative team
• Shopify - Ecommerce Activities
• Processing of customer returns and refunds

Qualifications

Previous experience in a customer service role is required along with knowledge of Microsoft Office and a huge bonus of Shopify

Additional Information

The initial contract will be a 12 month fixed term covering maternity HOWEVER they have won a big contract which starts next year so apply yourself and you could 100% obtain a permanent contract!

Salary - £25,000

Working hours - Monday to Thursday 9-5, Fridays 8.30-4.30

If you have the above, with a bubbly and proactive nature then please apply