Customer Service Advisor

City & Guilds; Wakefield; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Private medical healthcare

Life assurance

Group income protection

Pension contributions

Holiday entitlement

Job summary

City & Guilds is hiring for a full-time Customer Service Advisor in Wakefield. You will handle queries via phone and email, delivering an exceptional customer experience in a fast-paced contact centre.

This entry-level role offers full training, a clear progression path, and a supportive team. The position runs 35 hours per week, with shifts between 8am and 6pm and occasional weekend coverage.

Qualifications

• Experience in customer service is welcomed but not required; we value passion for helping customers.
• Pure customer service role focused on first-time resolution where possible.
• Full training provided and progression opportunities after completing training.

Responsibilities

• Support centres, employers, learners and third parties via telephone and email to deliver excellent service.
• Provide first-time resolution where possible to resolve customer queries quickly and accurately.
• Work in a busy Wakefield office with a friendly team and progression opportunities.
• Shifts include 8am–6pm, 35 hours weekly, with occasional weekend work as needed.

Skills

Customer Service Excellence

Communication Skills

Problem-Solving

Attention to Detail

IT Proficiency

Self-Development

Job description

Join our team in Wakefield and embark on a fulfilling career in Customer Services!

Ready to change your life for the better?

• Full-time Role: 35 hours per week
• Salary: £24,479 from January 2026
• Great Location: Wakefield, with Free Car Parking
• Almost immediate interviews and start dates available
• Permanent Positions with Excellent Benefits and Growth Opportunities

This is a dedicated customer service/contact centre role—no sales involved!

Whether you have previous customer service experience or just are passionate about providing exceptional customer experiences and looking for your first job, we want to hear from you.

Why City & Guilds?

At City & Guilds, we offer fantastic opportunities for individuals who pride themselves on delivering outstanding customer service. Here’s what you can expect:

• Best-in-Class Benefits: Private medical healthcare, life assurance, group income protection, increased company pension contributions, and many other voluntary benefits.
• Competitive Pay: Start as an Entry Level Advisor at £24,479 per annum (working 35 hours per week). Progress to Level 1 and Level 2 Advisor roles with increased salary upon successful completion of mandatory training.
• Nurturing and Progressive Environment: Join a supportive team that encourages growth and development.

We are looking for passionate/ ambitious/ friendly individuals to join our Customer Service team in Wakefield. You will be part of a dynamic and busy department that is based in our modern office here in Wakefield.

If you have a passion for excellent customer service and thrive in a fast-paced environment, we want to hear from you!

About The Role

As a Customer Service Advisor, you will be supporting centres, employers, learners and third parties via telephone and email, providing an exceptional experience.

• This is a pure customer service role, providing a first time resolve where possible.
• All Advisors start at an entry level position with a chance to progress both within the Advisor role and the wider business.
• Full training is provided.
• We offer a friendly working environment with an encouraging team of Trainers, Team Leaders and experienced colleagues.
• You can use your own initiative and you do not work with a script.
• Free car parking is available.

Our best advisors come from many different backgrounds, including experienced customer service professionals and individuals looking for a career change who have worked in retail, hospitality, tourism, and many other fields.

If you have a passion for excellent customer service and thrive in a fast-paced environment, we want to hear from you!

The Customer Service Advisor role in full time, 35 hours per week/ 5 days per week. You will work shifts between the hours of 8am and 6pm. You will mainly work Monday to Friday, but we require flexibility to work one day of the weekend if needed.

You will be contracted to work Monday to Sunday. We would like you to keep a healthy work-life balance and your rota will be provided 3 weeks in advance. You will also always have 2 consecutive days off.

About You

To succeed as a Customer Service Advisor, you’ll need to be a great team player and comfortable using various IT systems to resolve queries efficiently.

You will have a passion for delivering great customer service and be capable of providing an excellent customer experience, both over the phone and via email. A high level of attention to detail is essential.

Key Attributes:

• Customer Service Excellence: A genuine passion for providing great customer service.
• Communication Skills: Excellent verbal and written communication skills
• Problem-Solving: Strong investigative skills to quickly and effectively solve customer issues.
• Attention to Detail: A meticulous approach to ensuring accuracy in all interactions.
• IT Proficiency: Comfortable using different IT systems and tools.
• Self-Development: A commitment to personal growth and working to the highest standards.

What we offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many others voluntary benefits.

Employees health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides.

In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances.

We also provide access to a Group wide Employee Assistance Programme (EAP).

We cannot provide visa sponsorship for this role. You must have existing eligibility to work in the UK.