Part-time Customer Service Advisor

APCOA PARKING UK; Wigan; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

Training

Discounts

Pension

Job summary

APCOA Parking UK in Wigan is recruiting a Part-time Customer Service Advisor to cover Saturdays and Sundays, 8am–6pm. The role focuses on delivering outstanding service over the phone, email and live webchat, providing tailored solutions and early issue resolution.

You will join a friendly, supportive team that values development, training and individual contributions, with a comprehensive pension scheme and employee discounts as part of the package.

Qualifications

• Excellent communication and teamwork skills.
• Ability to stay calm and work efficiently under pressure.
• Strong time management, reliability, and a positive "can-do" attitude.
• A safety-first mindset and passion for problem-solving.

Responsibilities

• Providing outstanding service to customers over the phone, email, and live webchat.
• Offering tailored solutions to create seamless customer experiences.
• Staying informed about our services to offer natural, assured advice.
• Assisting with customer issues and keeping communication smooth and effective.

Skills

Communication skills

Teamwork

Customer focus

Problem solving

Job description

The Role

Part-time Customer Service Advisor - Wigan – Working Weekends

£11,898 Per Annum | 18 Hours Per Week - Saturdays and Sundays 8am - 6pm

Are you a natural problem solver? Do you have a passion for delivering exceptional customer experiences?
If so, we’d love to hear from you!

Join our friendly and dedicated team as a Customer Service Advisor, where every interaction makes a difference. You’ll become the friendly voice of our company, helping customers with tailored solutions while working in a fast-paced, supportive environment that values your development and celebrates individuality.

Why Join Us?

• A Dynamic Work Environment: Be part of a team that takes pride in offering first-class customer service.
• Growth Opportunities: We invest in your career, offering training and development to help you reach your potential.
• Recognition & Support: Celebrate your successes and be rewarded for going the extra mile.

What will you be doing?:

• Providing outstanding service to customers over the phone, email, and live webchat.
• Offering tailored solutions to create seamless customer experiences.
• Staying informed about our services to offer natural, assured advice.
• Assisting with customer issues and keeping communication smooth and effective.

What will you bring?:

• Excellent communication and teamwork skills.
• The ability to stay calm and work efficiently under pressure.
• Strong time management, reliability, and a positive "can-do" attitude.
• A safety-first mindset and passion for problem-solving.

What is on offer to you?:

• Comprehensive Training & Career Development
• Employee Discounts
• Company Pension Scheme

We’re focused on creating a supportive and inclusive workplace where everyone can thrive and excel. If you’re driven by a passion for customer service and want to work for a company that truly values its people –