Customer Service Advisor

Concentrix; Widnes; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Career development

Recognition awards

Job summary

Concentrix in Widnes is seeking a Customer Service Advisor on a 6-month fixed-term contract starting 21 September 2026. You will support a well-known supermarket partner, handling inbound calls and end-to-end work orders.

The role requires basic facilities management terminology, strong communication, and digital literacy. Salary is £25,480–£26,520 with potential earning up to £27,642 and a fully flexible day shift.

Qualifications

• Experience: 1+ year in Facilities Management, Contact Centre, Customer Service or Retail.
• Strong problem-solving ability and quick thinking.
• Excellent verbal and written communication skills.

Responsibilities

• Prioritise and manage inbound calls and escalate work orders.
• Manage end-to-end work order escalations, including ETA queries.
• Make outbound calls to suppliers for updates and communicate with stakeholders.
• Assess urgency/risk of site and supplier escalations, especially for safety matters.

Skills

Facilities Management

Customer Service

Retail

Problem-Solving

Attention to Detail

Digital Literacy

Communication

Tools

Microsoft Office

CRM software

Job description

Job Title: Customer Service Advisor

Location: Widnes

Salary: £26,520 (Monday to Sunday between 6:30am – 10:00pm)

Contract: This will be a 6 month fixed term contract starting 21st September 2026

About The Role

As a Customer Service Advisor, you will have the unique opportunity to work in partnership with one of our well-known supermarket chains. Our customer service team plays a crucial role in ensuring a safe and efficient environment for our customers and colleagues.

We are seeking dedicated and proactive Customer Service Advisors to join our team. Ideal candidates will have a basic understanding of facilities management terminology and retail operations, exceptional multi-tasking skills, and a proficiency in technology. You will play an essential role in managing end-to-end work order processes while ensuring effective communication with suppliers and stakeholders.

You will be prioritising and managing inbound calls and escalating work orders efficiently. Manage the end-to-end work order escalations, including ETA queries and outbound calls to suppliers for updates. Assess urgency and risk of site and supplier escalations and as needed, especially for critical trade, health and safety matters, or major incidents.

We offer a competitive salary of £25,480, a range of employee benefits, and most importantly, a clear career progression pathway to support your growth within the industry.

What We’re Looking For

• Experience: Preferably 1+ year experience or understanding of Facilities Management, Contact Centre, Customer Service or Retail areas. Other experience from other industries could be considered.
• Problem-Solving Ability: Quick thinking to handle queries and resolve issues in a timely and professional manner.
• Attention to Detail: Accuracy in managing data, processing information, and adhering to policy and procedures.
• Digital Literacy: Comfortable using a variety of systems and tools (Microsoft Office, CRM software, etc.) to log and track interactions and work orders.
• Strong organisational skills with the ability to prioritize calls and workload effectively.
• Excellent communication skills, both verbal and written.

What We Offer

• Earnings of up to £27,642
• Day Shift hours: Fully Flexible Monday - Sunday 6.30am - 10.00pm
• Fantastic employee discount portal
• Clear career path and development opportunities
• Recognition awards and events