Customer Care Advisor

Lyreco UK and Ireland; Telford; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

31 days holiday

Rising to 38 days after long service

Pension & Life Assurance

2 fully paid volunteering days each иe

Referral Scheme

Career break after 3 years of service

Job summary

Lyreco UK and Ireland in Telford is seeking a Customer Care Advisor for an office-based role. You will deliver exceptional customer service, manage records, support sales teams, and promote products during calls. The role is Mon-Fri, 9am-5.30pm, full-time in a permanent position.

The ideal candidate communicates well, works in a team, stays organised, and is computer-literate; SAP experience is desirable. Benefits include extensive holiday, pension, volunteering days, and referral schemes.

Qualifications

• Excellent communication skills with clear telephone etiquette.
• Ability to build trust with customers and colleagues.
• Strong teamwork and goal achievement mindset.
• Highly organised with meticulous attention to detail.
• Proficient with computers; SAP experience desirable.

Responsibilities

• Providing customers with the highest level of customer experience
• Be able to work to deadlines, whilst providing a quality customer service
• Updating and maintaining the customers records on an ongoing basis.
• Provide support to sales support to our field based and inside sales teams
• Promote products on call, in line with relevant promotional activity.

Skills

Communication skills

Telephone manner

Customer rapport

Teamwork

Organised

Attention to detail

Computer literate

Tools

SAP

Job description

Office Based Role.Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Telford.Location: Donnington- TelfordSalary: £26,227.50K per annumMon- Fri- 9am-5.30pm.Full time- PermanentOffice Based Role.Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Telford. As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of serviceAs a Customer Service Advisor, you will be responsible for:

• Providing customers with the highest level of customer experience
• Be able to work to deadlines, whilst providing a quality customer service
• Updating and maintaining the customers records on an ongoing basis.
• Provide support to sales support to our field based and inside sales teams
• Promote products on call, in line with relevant promotional activity.

The Ideal Customer Service Advisor Will

• Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
• Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.
• Have the ability to work as part of a team and achieve common goals
• Be highly organised with excellent attention to detail
• Be computer literate
• SAP experience, (desirable)

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.We’re committed to the wellbeing of all our staff and to the sustainability of our environment.Agency CV’s will not be accepted.#INDHPUK