Customer Service Advisor - Full-Time

APCOA PARKING UK; Wigan; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company Pension Scheme

Employee discounts

Training & development

Job summary

APCOA Parking UK is hiring a Customer Service Advisor in Wigan to join a friendly team. The role involves supporting customers by phone, email and live webchat, delivering tailored solutions and maintaining high service standards in a fast-paced environment.

Offering a competitive salary of £26,436.80 per annum and a 40-hour week across 5 days in a 7-day pattern between 8am and 8pm, the position includes training, development and an employee discount program.

Qualifications

• Excellent communication and teamwork skills.
• Ability to stay calm and work efficiently under pressure.
• Strong time management and reliability with a positive attitude.
• Safety-first mindset and passion for problem-solving.

Responsibilities

• Provide outstanding service to customers over the phone, email, and live webchat.
• Offer tailored solutions to create seamless customer experiences.
• Stay informed about services to provide natural, assured advice.
• Assist with customer issues and keep communication smooth.

Skills

Communication

Teamwork

Time management

Calm under pressure

Problem solving

Job description

The Role

Full-time Customer Service Advisor - Wigan – Working 5 days over 7, between 8am and 8pm

£26,436.80 Per Annum | 40 Hours per Week

Are you a natural problem solver? Do you have a passion for delivering exceptional customer experiences?
If so, we’d love to hear from you!

Join our friendly and dedicated team as a Customer Service Advisor, where every interaction makes a difference. You’ll become the friendly voice of the company, helping customers with tailored solutions while working in a fast-paced, supportive environment that values your development and celebrates individuality.

Why Join Us?

• A Dynamic Work Environment: Be part of a team that takes pride in offering first-class customer service.
• Growth Opportunities: We invest in your career, offering training and development to help you reach your potential.
• Recognition & Support: Celebrate your successes and be rewarded for going the extra mile.

What will you be doing?

• Providing outstanding service to customers over the phone, email, and live webchat.
• Offering tailored solutions to create seamless customer experiences.
• Staying informed about our services to offer natural, assured advice.
• Assisting with customer issues and keeping communication smooth and effective.

What will you bring?

• Excellent communication and teamwork skills.
• The ability to stay calm and work efficiently under pressure.
• Strong time management, reliability, and a positive "can-do" attitude.
• A safety-first mindset and passion for problem-solving.

What is on offer to you?

• Competitive Salary: £26,436.80per annum
• Flexible Work Schedule: 40 hours per week 5 days over 7, between 8am and 8pm
• Comprehensive Training & Career Development
• Monthly Free Lunch & Employee Discounts
• Company Pension Scheme

Ready to Join a Company That Invests in You?

We’re focused on creating a supportive and inclusive workplace where everyone can thrive and excel. If you’re driven by a passion for customer service and want to work for a company that truly values its people –

We are proud to foster a diverse and inclusive work environment, welcoming applicants from all backgrounds and walks of life.