Customer Service Advisor - Nights

APCOA PARKING UK; Wigan; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

4 on 4 off shift pattern

Competitive salary

Job summary

APCOA PARKING UK in Wigan is seeking a Customer Service Advisor for night shifts. You will be the friendly voice, handling inquiries by phone, email and live chat, and delivering tailored solutions to customers.

Join a supportive team that values development, celebrates individuality, and recognises every interaction as a chance to improve service, while maintaining safety and a positive attitude.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to stay calm and focused under pressure.
• Strong time management and reliability.
• Problem-solving mindset and proactive attitude.

Responsibilities

• Providing outstanding service to customers over the phone, email, and live webchat.
• Offering tailored solutions to create seamless customer experiences.
• Staying informed about our services to offer natural, assured advice.
• Assisting with customer issues and keeping communication smooth and effective.

Skills

Excellent communication

Teamwork

Calm under pressure

Time management

Reliability

Problem-solving

Job description

The Role

Customer Service Advisor - Wigan – Nights

£28,345.20 Per Annum | 4 on 4 off working shift pattern

Are you a natural problem solver? Do you have a passion for delivering exceptional customer experiences?
If so, we’d love to hear from you!

Join our friendly and dedicated team as a Customer Service Advisor, where every interaction makes a difference. You’ll become the friendly voice of our company, helping customers with tailored solutions while working in a fast-paced, supportive environment that values your development and celebrates individuality.

Why Join Us?

• A Dynamic Work Environment: Be part of a team that takes pride in offering first-class customer service.
• Growth Opportunities: We invest in your career, offering training and development to help you reach your potential.
• Recognition & Support: Celebrate your successes and be rewarded for going the extra mile.

What will you be doing?

• Providing outstanding service to customers over the phone, email, and live webchat.
• Offering tailored solutions to create seamless customer experiences.
• Staying informed about our services to offer natural, assured advice.
• Assisting with customer issues and keeping communication smooth and effective.

What will you bring?

• Excellent communication and teamwork skills.
• The ability to stay calm and work efficiently under pressure.
• Strong time management, reliability, and a positive "can-do" attitude.
• A safety-first mindset and passion for problem-solving.

We are proud to foster a diverse and inclusive work environment, welcoming applicants from all backgrounds and walks of life.