Customer Service Advisor

Bayman Atkinson Smythe; Manchester; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

20 days holiday + Bank Holidays

Company pension

Newly refurbished offices

Friendly team environment

Relocation to Bredbury

Transport essential (own)

Monday to Friday 8:30am–5:00pm

Job summary

Bayman Atkinson Smythe is recruiting for a Customer Service Advisor / Sales Administrator to join their busy team in Greater Manchester. You will handle customer and supplier enquiries, process orders and quotations, and maintain CRM records to ensure a first-class service.

The role requires 2+ years in customer service or sales administration, strong organisational skills and proficiency in Microsoft Office. A proactive approach and excellent communication are essential.

Qualifications

• 2+ years' experience in customer service or sales administration.
• Experience in manufacturing or logistics is a bonus.
• Strong communication and attention to detail required.

Responsibilities

• Handle customer and supplier enquiries by phone and email.
• Process orders, quotations and sales enquiries.
• Maintain CRM records and documentation.
• Coordinate with Production and internal teams on order progress.
• Support meetings, visits and general admin tasks.

Skills

Customer service

Sales administration

CRM experience

Excel

Organisational skills

Job description

Are you an experienced Customer Service Advisor or Sales Administrator looking for your next opportunity?

We are recruiting for a successful global manufacturing business based in Greater Manchester, who are looking for a confident, organised and customer-focused Customer Service Advisor to join their busy team.

This is a varied role combining customer service, sales administration and order coordination, working closely with customers, suppliers and internal teams to ensure a first-class service.

THE ROLE

You will be responsible for:

• Handling customer and supplier enquiries via telephone and email.
• Processing orders, quotations and sales enquiries.
• Managing customer queries and complaints professionally.
• Building strong customer and supplier relationships.
• Updating customers on order progress and liaising with Production.
• Maintaining accurate CRM records and documentation.
• Supporting Production Planning with relevant paperwork.
• Coordinating meetings, visits and appointments.
• Providing general administrative support and contributing to a positive customer experience.

THE PERSON

We're looking for someone with:

• 2+ years' experience in customer service or sales administration.
• Ideally experience of working in either the manufacturing or logistics industry.
• Excellent communication and interpersonal skills.
• Strong organisation and attention to detail.
• Good Microsoft Office skills, particularly Excel, Word, Outlook and Teams.
• CRM experience.
• A proactive, self-motivated approach and the ability to work well under pressure.
• A genuine passion for delivering excellent customer service.

THE BENEFITS

• 20 days' holiday + Bank Holidays
• Company pension
• Newly refurbished offices
• Friendly team environment
• Relaxed dress code
• Monday Friday, 8:30am 5:00pm
• The role is currently based in Oldham but will relocate to Bredbury later in the year. Due to limited public transport, your own transport is essential.

Please note that we can only consider applications from candidates who have the right to work in the UK and do not require sponsorship, either now or in the future.