Customer Service Advisor

Sammons Recruitment Ltd; Wadhurst; On-site; GBP 25,000; Full time

Job summary

A well-established recruitment firm is seeking a proactive Customer Service Advisor for their office in Wadhurst. This full-time role involves responding to client enquiries, promoting insurance products, and building strong customer relationships. Ideal candidates should possess confidence in communication, a positive mindset, and the ability to work both collaboratively and independently. Competitive salary and excellent benefits are offered.

Benefits

Excellent benefits

Qualifications

• Experience in customer-facing or sales roles preferred, though training is provided.
• Must have a full UK driving licence and access to a personal vehicle.
• Proactive and eager to learn with a strong work ethic.

Responsibilities

• Respond to daily client enquiries and manage policy changes.
• Promote additional insurance offerings based on client needs.
• Build strong customer relationships for cross-selling opportunities.
• Ensure compliance with regulatory standards in customer interactions.

Skills

Confident communicator

Positive mindset

Problem-solving skills

Customer relationship building

Team collaboration

Job description

Overview

We are partnering with a well-established and respected organisation, known for their personal approach and longstanding relationships with clients. They are now looking to welcome a proactive Customer Service Advisor to their busy and friendly office. This is a fantastic opportunity for someone who enjoys working in a client-facing role, delivering exceptional service and helping customers with tailored solutions.

What’s on Offer

Job type: Full time, permanent
Location: Wadhurst
Salary: £25,000
Excellent benefits

Key Responsibilities

• Respond to daily client enquiries, manage policy changes, and process renewals efficiently
• Promote additional insurance offerings by understanding client needs and presenting suitable options
• Introduce relevant financial products and services available through the wider business
• Build strong customer relationships to uncover potential new business opportunities through cross-selling
• Ensure all customer interactions meet regulatory standards and reflect a customer-first approach

Skills, Experience, and Training Requirements

• Confident communicator with a natural flair for building relationships and putting customers at ease
• Brings a positive mindset, enthusiasm, and a genuine passion for providing excellent service
• Comfortable working collaboratively within a team, but equally capable of using initiative when working independently
• Ideally has experience in customer-facing or sales roles, though full training and support will be provided
• Proactive and eager to learn, with a “can-do” attitude and strong problem-solving skills
• Must have a full UK driving licence and access to a personal vehicle

How to Apply

If you’re looking for a stable, rewarding career with an organisation that values personal service and team spirit, we’d like to hear from you. Apply with your CV today or call us to discuss.

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! For full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion; however, we would welcome your application for alternative vacancies.