Customer Service Advisor

Forrest; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

A global organisation in the United Kingdom is recruiting a Customer Service Advisor on a 12-month fixed term contract. The role involves managing the entire customer order process, effectively handling inquiries, and maximizing revenue through upselling. You will work in a modern office environment, ensuring customer satisfaction by resolving complaints, preparing quotations, and collaborating with teams. The position offers numerous benefits, including generous holiday time, pension scheme, and more, within a customer-centric company with a rich history.

Benefits

26 days holiday plus Bank Holidays

Free parking

Pension scheme

Cycle to work scheme

Employee discount

On site canteen

Medicash plan

Birthday vouchers

Occupational health support

Qualifications

• Experience in handling customer enquiries via email and Teams.
• Ability to manage stock levels and orders efficiently.
• Strong written and verbal communication skills.

Responsibilities

• Manage the customer order process effectively.
• Handle customer complaints and returns.
• Maximise sales opportunities through upselling.

Skills

Customer communication

Problem-solving

Upselling

Excel proficiency

SAP experience

Tools

SAP

Microsoft Teams

Excel

Job description

Our client is a global organisation who supply high end commercial products to businesses Worldwide. They have 4 UK offices and are recruiting on a 12 month fixed term contract basis due to maternity cover. Joining a modern, open plan office in a team of 5, the responsibility of the Customer Service Advisor is to manage the customer order process, communicate effectively with customers to ensure a seamless experience and maximise revenue via upselling. Reporting into the Customer Service Manager and Head of Customer Service, duties will include:

• Handling customer enquiries via email and Microsoft Teams
• Preparing customer quotations and sending out product samples
• Processing sales orders using SAP and a bespoke system
• Managing customer communication and expectations throughout the order process
• Checking stock levels, ordering stock and managing lead times
• Working closely with the Logistics team to organise/track deliveries and ensuring that order dates are maintained on the system
• Producing pro-forma invoices
• Managing customer complaints and returns effectively - handling issues through to resolution
• Investigating delivery issues with couriers and recording on Excel
• Managing own set customer base and acting as first point of contact
• Maximising opportunities to upsell and cross sell products to increase sales
• Ensuring customer service standards are upheld and that customer callbacks are completed to ensure satisfaction

Working Hours: 8am-5pm - Monday to Friday (1 hour lunch)

Amazing Company Benefits: 26 days holiday plus Bank Holidays, free parking, pension scheme, cycle to work scheme, staff long service awards, employee discount, on site canteen, Medicash plan, birthday vouchers and occupational health support! This is an exciting opportunity to join a longstanding business with over 150 years of successful trading history, who put their customers at the heart of everything they do. We are keen to hear from motivated and customer-focused individuals who are capable of playing a key role in delivering a professional and efficient order-to-delivery service.