Customer Service Advisor

Azenta Life Sciences; Takeley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading life sciences company in England is seeking a Customer Service Coordinator to provide technical and administrative support to customers. The role involves handling online orders, sample collections, and customer queries. Ideal candidates will possess prior customer service experience and knowledge of biology or genetics. This full-time position offers the opportunity to contribute to innovative scientific developments, making a positive impact in the life sciences field.

Qualifications

• Previous experience in a customer service centric position is required.
• Ability to speak French or German is advantageous.
• Knowledge of biology or genetics is an advantage.
• Proficient with computers, systems, and Microsoft Office is essential.

Responsibilities

• Provide technical and administrative support to customers.
• Handle online order submissions and sample collections.
• Manage customer queries and invoicing.
• Onboard new customers regarding the ordering portal.
• Gather customer feedback for the company database.

Skills

Customer service experience

Fluency in French or German

Knowledge of biology or genetics

Computer proficiency

Microsoft Office skills

Job description

Customer Service Coordinator

Our Customer Service team is looking for a new talent, starting at the earliest possible time as Customer Service Coordinator.

Location: Takeley

Permanent, full-time employment

What You Will Do

• Provide technical and administrative support to customers.
• Online order submissions
• Sample collections
• Sample / order non-conformances
• Invoicing and other customer queries
• Barcode orders
• Management of dropbox network
• Onboarding / training of new customers with respect to the ordering portal
• Support with sample shipments to our other global facilities.
• Gathering customer feedback and recording within company database.
• Ensure correct people / departments are made aware and kept up to date on all relevant customer issues.

What You Will Bring

• Previous experience in a customer service centric position.
• Ability to speak French or German would be advantageous.
• Knowledge of biology or genetics is an advantage.
• Proficient with computers, systems, and Microsoft Office.

Our Offer

Become part of a company that makes a positive contribution to launching groundbreaking scientific developments and therapies.

Contribute to innovative cell therapies and ...