Customer Service Advisor

M4 Recruitment; Swindon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Swindon. The role involves booking service requests, managing customer enquiries, and liaising with third parties. Candidates should have strong communication skills and experience in customer service. This is a full-time position working Monday to Friday.

Qualifications

• Minimum 1 year of experience in customer service or a related field.
• Ability to analyze customer needs and provide appropriate solutions.
• Ability to work at pace under pressure in a busy team environment.

Responsibilities

• Book/update service requests onto the call management system.
• Contact customers and arrange collection of equipment.
• Manage customer enquiries and expectations.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Tools

CRM systems

Job description

Overview

M4 Recruitment are currently seeking a Customer Service Advisor to join one of our clients based in Cheney Manor. Hours of work are Monday - Friday 0900am - 1700pm

Responsibilities

• Booking/updating service requests onto our call management system.
• Contacting customers i.e. end users.
• Arrange the collection and returns of equipment.
• Managing customer enquiries and expectations.
• Liaising with couriers & other 3rd parties.
• Communicating statuses back and forth with internal service support team who manage the customer accounts.

Requirements

• Previous experience in customer service or a related field (1 year)
• Strong communication skills, both verbal and written.
• Ability to analyze customer needs and provide appropriate solutions.
• Proficiency in using CRM systems.
• Excellent problem-solving skills
• Attention to detail.
• Ability to work at pace under pressure in a busy team environment.

If you are interested in the role, please apply with an up to date CV detailing any relevent experience.

M4 Recruitment are an employment business and operates as an equal opportunities employer. Permission to place an advertisement for the above mentioned role has been given by the company mentioned