Customer Service Advisor

Gap Personnel Limited; Swindon; On-site; GBP 15,000 - 21,000; Full time

Job summary

Gap Personnel Limited is recruiting for a Customer Service Advisor in Swindon (SN25). The role involves handling enquiries across email and phone, supporting orders, deliveries and returns, and resolving issues with accuracy and care.

The ideal candidate will have strong written and spoken English, warehouse experience a plus, and good PC literacy. Training will be provided with potential for permanent placement after probation.

Qualifications

• Experience in customer service is required.
• Excellent written and verbal communication.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail.
• PC literate with familiarity of warehouse processes.

Responsibilities

• Deliver a customer-first experience across channels.
• Take ownership of enquiries from first contact to resolution.
• Respond to enquiries via email, phone and other channels.
• Assist customers with order, delivery updates and returns.
• Escalate complex issues as needed while maintaining ownership.
• Contribute to continuous improvement and FAQs.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Attention to detail

MS Office

PC literate

Tools

Microsoft Office

Job description

Job Title: Customer Service Advisor

Location:Swindon, SN25

Pay Rate:£13.00

Shifts: Monday to Friday , 9am – 5pm

Contract:Temp to Perm

Gap personnel are currently recruiting for the role of Customer Service Advisor, SN25. The global garden furniture manufacturer is just coming into peak, and us working in partnership are recruiting for additional 2 Customer Service Advisors. Ideal candidate must have good English written and spoken, and warehouse experience would be an advantage. Must be also PC literate as lots of packing / goods in activities are involved in working on PC.

For those who demonstrate good attendance, performance and great work approach, there will be on going position available after probation period.

Job Duties:

Delivering a Customer-First Experience

• Put the customer at the centre of every decision and interaction.
• Deliver a friendly, professional and empathetic service across all communication channels.
• Take ownership of customer enquiries from first contact through to resolution.
• Build trust and confidence by providing accurate information and regular updates.
• Create positive customer experiences that encourage loyalty and repeat business.

Customer Support

• Respond to customer enquiries via email, telephone and other communication channels.
• Resolve customer queries efficiently whilst maintaining a high level of accuracy and attention to detail.
• Manage customer expectations through proactive communication.
• Escalate complex issues where appropriate whilst maintaining ownership until resolution.

Order & Delivery Support

• Assist customers with order enquiries, delivery updates and returns.
• Liaise with Warehouse, Purchasing and courier partners to resolve customer issues.
• Investigate lost, delayed or damaged deliveries.
• Process refunds, replacements and credits in line with company procedures.

Product & Quality Support

• Handle damaged, faulty and quality-related enquiries professionally.
• Gather accurate information to support supplier claims where applicable.
• Identify recurring product or service issues and elevate trends to the Customer Service Manager.
• Ensure customer resolutions are fair, consistent and aligned with company policies.

Continuous Improvement

• Identify recurring customer issues and suggest improvements to processes and procedures.
• Help reduce unnecessary customer contacts by highlighting opportunities to improve the customer journey.
• Contribute to FAQs, knowledge articles and standard responses.
• Work collaboratively with other departments to improve service across the business.

Skills & Experience

Essential

• Previous customer service experience.
• Excellent written and verbal communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail.
• Confident using Microsoft Office and computer systems.
• A positive attitude and willingness to learn.

Working hours :

• Monday to Friday 9am – 5pm