Customer Service Advisor

EE; South Shields; On-site; GBP 25,000 - 26,000; Full time

Job summary

EE recherche un professionnel pour un rôle technique en service client, offrant un salaire compétitif et des avantages. Vous serez le point de contact pour les clients avec des questions techniques sur la connexion Internet, et vous recevrez une formation complète. Ce poste flexible vous permet de concilier travail et vie personnelle, tout en développant votre carrière au sein d'une équipe dynamique.

Benefits

Accès à un médecin en ligne 24/7

Congés payés pour les aidants

Congé parental égalisé

Remises sur les produits EE & BT

Prêt pour les frais de transport

Jours de bénévolat

Assurance santé privée optionnelle

Qualifications

• Aucune expérience spécifique requise.
• Capacité à établir des relations.
• Naturellement serviable.

Responsibilities

• Assister les clients avec des questions techniques sur la connexion Internet.
• Gérer des problèmes simples et complexes avec les clients.
• Fournir un soutien continu aux clients.

Skills

Compétences relationnelles

Résolution de problèmes

Calme

Job description

Where: EE North Tyneside OR EE Gosforth

Full Time: Permanent

Salary: GBP25,087.00 rising to GBP25,684.00 after 8 months of being here, plus uncapped commission

Start Date: June 2025

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team in North Tyneside or Gosforth. You'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way.

You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What's in it for you?

• A great starting salary of GBP25,087.00 rising to GBP25,684.00 after 8 months of being here, plus incentives and bonuses.
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?