Customer Service Advisor

LeoVegas UK; Newcastle upon Tyne; On-site; GBP 21,000 - 28,000; Full time

Job summary

LeoVegas UK is seeking a Customer Experience Advisor to provide exceptional service to customers through email and live chat. This role involves engaging with customers, resolving inquiries, and collaborating with various teams to enhance the customer experience. Join a vibrant team and start your career in a dynamic environment!

Qualifications

• Ability to work independently and as part of a team.
• Excellent oral and written communication skills.
• Strong organizational and time management abilities.

Responsibilities

• Provide clear communication to customers via live chat, email, and phone.
• Resolve customer inquiries and issues effectively.
• Handle customer complaints professionally and empathetically.

Skills

Communication

Organizational skills

Time management

Empathy

Self-motivation

Job description

ABOUT THE ROLE

Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is looking for enthusiastic individuals to become the welcoming face and voice of our company, providing exceptional service to our valued customers.

As a Customer Experience Advisor, you'll engage with customers via email and live chat to ensure their experience with us is outstanding. You'll also collaborate with our teams in Payments, Fraud, Safer Gambling, and CRM, creating opportunities to learn and grow each day.

Our operations run 365 days a year, with various shift patterns, including day and night shifts, to accommodate different lifestyles. Specific shift details will be discussed during the interview process.

Join LeoVegas to deliver excellent customer experiences and be part of a vibrant, supportive team. Take the leap and start an exciting career with us!

YOU WILL BE RESPONSIBLE FOR:

1. Providing clear and concise communication to customers via live chat, email, and phone.
2. Listening to customer inquiries and resolving issues effectively, following policies and procedures.
3. Handling customer complaints professionally, with empathy and patience, aiming to turn negative experiences into positive ones.

OUR SUCCESSFUL CANDIDATE WILL HAVE:

1. The ability to work independently while contributing to the team and our culture.
2. Enthusiasm and self-motivation as a team player.
3. Excellent oral and written communication skills.
4. Strong organizational and time management abilities.
5. Previous experience in the gambling industry is desirable but not essential, as we prioritize providing a superior customer experience.