Customer Service Advisor

Daisy Communications; Sheffield; On-site; GBP 24,000; Full time

Job summary

A leading telecommunications provider in Sheffield is seeking a full-time Customer Service Representative. You'll deliver exceptional service, upsell products, and resolve customer queries. Ideal candidates will have experience in customer service and a passion for communication. Benefits include 25 days holiday, professional development, and a £500 referral bonus. Join a company recently voted as the UK's no.1 Telecoms company for 2023 and help create a positive customer experience.

Benefits

25 days holidays plus bank holidays

£500 referral scheme bonus

Professional development

Eye care vouchers

Sim deals

Access to discounts at retailers

Additional day off on your birthday

Qualifications

• Previous customer service experience is required.
• Confident communicator with great conversation skills.
• A team player who works well with others.

Responsibilities

• Delivering world-class service.
• Upselling and promoting products to customers.
• Ensuring queries are dealt with promptly and professionally.

Skills

Sales Experience

Customer Service

Time Management

Job description

Salary: 23.809.50 per annum with uncapped commission

Location: Sheffield

Working Hours: Monday to Friday between the hours of 8:30 – 17:30 (37.5 hours per week)

Key responsibilities

• Delivering world class service.
• Upselling and promoting products to customers through excellent service.
• Ensuring all queries are dealt with promptly and professionally.
• Ensuring data is always captured accurately.
• Taking ownership & responsibility for enquiries and resolving any issues.

Qualifications

• Previous customer service experience is required.
• Previous experience in a lead-generation environment is desirable but not essential.
• A confident communicator we want people who can have great conversations with our customers.
• Passionate individuals with the willingness to take ownership of the call.
• A team player who works well with others and has a love for delivering service.

Additional Information

What are the benefits of working at Daisy

Our ethos is simple:

The more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UKs no.1 Telecoms company in 2023.

Here are some of the benefits that we offer

• 25 days holidays plus bank holidays and an additional day for each year of service up to 30 days!
• 500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family / friends
• Access to discounts and savings at more than 1200 retailers
• An additional day off on your birthday or if you're getting married

Remote Work

No

Employment Type

Full-time

Key Skills

Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service

Department / Functional Area

Operations

Experience

years

Vacancy

1