Customer Service Advisor

CCA Recruitment Group; Sale; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Sale, Manchester. You will manage customer expectations, enhance relationships, and ensure a positive customer experience. This role requires experience in customer services, excellent problem-solving skills, and the ability to work collaboratively. The position offers a salary of £26,000 to £28,000 plus a 10% performance bonus and benefits, with a hybrid working model after training.

Benefits

10% performance bonus

Benefits

Qualifications

• Experience working with customer-facing teams or in a customer services environment.
• Demonstrable specialised knowledge/skills in a customer contact area.
• Awareness of the commercial impact of own decisions/actions.

Responsibilities

• Manage Customer expectations and develop relationships with key stakeholders.
• Coordinate customer interaction in line with agreed processes and SLAs.
• Promote the brand by providing a customer-centric experience.

Skills

Previous experience using company systems

Experience in customer services excellence

Good problem-solving skills

Ability to plan and prioritise multiple activities

Job description

Position Overview

Role: Customer Service Advisor
Location: Sale, Manchester (hybrid 2 days office/3 days home after training period)
Salary: £26,000 – £28,000 + 10% performance bonus + benefits
Hours: (Mon‑Fri hours working shifts between 8‑6pm)

This is an exciting opportunity for an experienced contact centre Customer Service Advisor to join our Sale, Manchester based client.

Role Responsibilities

• Manage Customer expectations and develop relationships with key stakeholders
• Talk to customers about their contract and understand next steps
• Coordinate customer interaction in line with agreed processes and SLAs
• Effectively manage the customer experience to ensure issues are resolved efficiently
• Promote the brand by providing a customer‑centric experience
• Escalate complex issues and queries to Manager
• Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs
• Maintain consistency and accuracy of all data input into department databases
• Build knowledge of customers
• Prepare and produce management information as required
• Continuously look for ways to improve agreed departmental KPIs to enhance the customer experience

Key Skills and Experience

• Previous experience using company systems
• Previous experience working with customer‑facing teams or in a customer services environment
• Demonstrable specialised knowledge/skills in a customer contact area
• Ability to plan and prioritise multiple activities
• Awareness of the commercial impact of own decisions/actions
• Good problem‑solving skills with experience of resolving complex problems
• Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders
• Experience in working collaboratively with internal and external teams

Please follow the link to apply for this Customer Service Advisor role based in Sale.