Customer Service Advisor

iQ Student Accommodation; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading student accommodation provider in the UK is seeking a customer service representative to support students in Nottingham. In this role, you'll be responsible for showing prospective students around the site, managing parcels, and ensuring health and safety compliance. Ideal candidates will have previous customer service experience and strong people skills. Enjoy a fun and diverse work environment with excellent perks as part of a supportive team dedicated to enhancing student life.

Benefits

Great benefits

Supportive team environment

Learning and development opportunities

Qualifications

• Experience in customer service roles like bar, hotel, gym, or shop is advantageous.
• Demonstrated people skills, personality, and potential.

Responsibilities

• Show prospective students and their families around the site.
• Manage parcels and post.
• Log maintenance requests.
• Ensure health and safety compliance.
• Organise social events.
• Handle customer complaints with care.
• Support students with rent arrears proactively.

Skills

Customer service experience

People skills

Communication

Job description

Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet.

Our site‑based customer service teams are bursting with independent thinkers and problem solvers who just love to make people's day. Sound like your cup of tea? Here's a bit about the role.

Responsibilities

• Showing prospective students and their families around the site
• Managing parcels and post
• Logging maintenance requests
• Ensuring health and safety compliance
• Organising social events
• Handling customer complaints with care
• Supporting students with rent arrears in a proactive way

And through it all, you'll be part of the iQ family – a team that always has your back.

What makes a great iQer?

We're looking for a positive team player who thrives in a “get‑stuff‑done” environment. You'll roll up your sleeves, bring fresh ideas for our students, and communicate brilliantly.

Qualifications

• Customer service experience (bar, hotel, gym, shop, etc.) is helpful
• People skills, personality and potential

What you’ll get

In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job; it's the chance to carve out your future and build a career in a truly diverse and fun environment.

Want to know what it's really like to work at iQ? Check us out on Glassdoor and hear directly from our people.

Ready to feel like you've got the best job ever? Apply today!

We're iQ Student, the 2nd largest provider of student accommodation in the UK. Our mission is to reimagine the student living experience, and give our Students their best year yet. We always look for passionate individuals who want to make a difference to our students' lives. In return we can offer you a fun working environment, excellent perks and we'll also help you to develop in your career with our awesome learning and development opportunities.