Customer Service Advisor

Halfords; Norwich; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

5.6 weeks’ annual leave

Up to 50% off garage bills

25% off Halfords products

Discounts on groceries, insurance, and

Cycle to Work Scheme

Health Cash Plan

Pension Scheme & Life Assurance

Job summary

Halfords is seeking a Customer Service Advisor in Norwich to welcome customers, manage service bookings in our in-house system and address technical queries with calm professionalism.

You’ll work 5 days a week (44 hours) with an uncapped bonus scheme and a base salary in the £30k range. There is a generous benefits package including extensive annual leave and employee discounts.

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate with ability to use in-house booking systems.
• Able to handle difficult situations professionally and calmly.
• Experience working towards and achieving targets.
• Ideally, experience in an Autocentre environment.
• Must have a full driving licence with fewer than 9 points.

Responsibilities

• Welcome customers and handle job bookings in our in-house system.
• Discuss and resolve technical concerns with customers.
• Support customers through the service process and upsell where appropriate.
• Ensure high standards of customer care and efficiency.

Skills

Customer service

IT literacy

Stress management

Target driven

Autocentre experience

Job description

• On-target earnings up to £36,960
• Comprising a base salary of £30,810 - £34,060
• An uncapped monthly bonus scheme with average additional earnings of £2,900 per year.
• 5 days a week / 44 hours per week
• Earn extra with our refer a friend scheme – T&C’s Apply

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme. As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits Include

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills And Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.