Customer Service Advisor

Commercial; Northampton; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading insurance provider in Northampton is seeking a Customer Service Adviser to join their friendly team. In this full-time role, you will handle incoming calls, assist with insurance queries, and make policy changes. Candidates should have customer service experience, ideally in banking or insurance, and possess strong communication skills. You will receive full training and can expect a salary of £23,000-£26,000 plus bonuses and benefits, including 25 days holiday and a day off for your birthday.

Benefits

Quarterly bonus

25 days holiday plus bank holidays

Additional day off for your birthday

Full training and career development

Qualifications

• Previous customer service experience, ideally in banking, utilities or insurance.
• Strong communication skills and enthusiastic, customer-first approach.
• Confidence and empathy to support a diverse range of customers.

Responsibilities

• Handle incoming calls from policyholders regarding insurance enquiries.
• Assist with policy changes and answer general queries.
• Process renewals and manage customer diaries.

Skills

Customer Service Experience

Excellent communication skills

Strong attention to detail

Proactive team player

Numeracy and literacy skills

Job description

The Role

Customer Service Adviser location: Northampton | Salary: £23,000-£26,000 + Quarterly Bonus | Hours: 37.5 per week (Mon-Fri 9am-5:30pm, 1 in 4 Saturdays 9am-1pm)

Our client is seeking experienced Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with day-to-day insurance enquiries and providing clear, professional and helpful advice. You will be responsible for making policy changes, answering general queries, processing renewals, managing the customer diary and carrying out key administrative tasks. You will support customers across a range of insurance products including home, car, boat and holiday home insurance.

About You

Our client requires candidates with previous customer service experience, ideally within banking, utilities or insurance and a genuine passion for customer service. You will be confident, positive and empathetic, with the ability to support a diverse range of customers, including those who may be elderly or vulnerable.

You\'ll receive full training on products and systems, but strong communication skills, accuracy and an enthusiastic, customer-first approach are essential.

Key Skills & Attributes

• Previous insurance industry experience(desirable)
• Customer Service Experience (Essential)
• Excellent communication and listening skills
• Strong attention to detail
• Positive, empathetic and customer-focused approach
• Good numeracy, literacy and keyboard skills
• Flexible, proactive and a strong team player
• High levels of integrity, honesty and professionalism
• A confident, 'can-do' attitude

Benefits

• Salary £23,000-£26,000 DOE
• Quarterly bonus (approx. 10% of salary)
• 25 days holiday + bank holidays, rising with service
• Additional day off for your birthday
• Full training and career development
• Permanent, full-time role (37.5 hours per week)