Customer Service Advisor

Todd Hayes Ltd; North Walsham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading insurance provider is seeking a Customer Service Advisor in North Walsham. This full-time role focuses on delivering excellent customer service and processing policy changes, while requiring strong communication skills and IT knowledge. The successful candidate will help clients find suitable insurance products, engage in inbound and outbound calls, and adhere to compliance regulations. Growth opportunities and industry training are provided, making it a great long-term career choice.

Qualifications

• Ability to navigate in-house IT systems for customer interactions.
• Full UK driving license is required.
• Need to focus on customer conversations and provide excellent service.

Responsibilities

• Prepare documentation for client review meetings.
• Process policy changes efficiently.
• Assist with customer billing systems.
• Ensure compliance in customer interactions and documentation.
• Engage with customers for inbound and outbound calls.

Skills

Excellent communication skills

Building rapport

Understanding of office IT products

Multi-tasking

Education

GCSE Maths and English Grade C (Grade 4)

Tools

MS Word

Excel

Outlook

Job description

Customer Service Advisor

Our client, a representative of an Insurance and Financial Services provider is currently seeking an Administration Assistant/ Customer Service Advisor to join their long standing and productive team.

This is a full time, permanent position, based in north Walsham.

Key Skills, Knowledge & Experience

• The successful candidate needing to be able to build rapport and focus on customer conversations while navigating through in-house IT systems.
• Excellent communication skills both written and verbal, along with a good knowledge.
• Understanding of office IT products, including MS Word, Excel and Outlook.
• GCSE Maths and English Grade C (Grade 4) required.
• A full UK driving license is also required.

Key Responsibilities

• Delivering support to the partners and other members of the team by preparing the relevant documentation for client review meetings.
• Processing policy changes.
• Helping with the customer billing system.
• Provide excellent customer service by having real conversations with clients, ensuring that they find the best insurance product to suit their needs.
• Dealing with existing and new customers supporting with inbound and outbound telephone calls, as well as cross‑selling and up‑selling company products.
• Adhere to compliance regulations and a good degree of multi‑tasking.

The desired candidate should be looking for a long‑term career and will be given the opportunity to progress and gain industry related training, to further their knowledge and understanding of products.

For further details regarding this exciting opportunity, please forward a copy of your CV today!

Todd Hayes Ltd is an equal opportunities employer.

Due to the large number of applications we receive I'm afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.

If we can take your application further, we will of course be in touch.

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd