Customer Service Advisor

EE; North Shields; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join EE as a Customer Service Technical representative in North Tyneside or Gosforth, where you'll assist customers with broadband-related issues. This full-time, permanent role offers a competitive salary starting at GBP25,087, with opportunities for growth and various employee benefits, including flexible working options and career development support.

Benefits

Access to online GP services

Market-leading paid carer's leave

Family Leave for maternity, paternity, or adoption

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare and dental cover

Qualifications

• No specific experience required; training provided.
• Natural helpfulness and calm demeanor are essential.
• Good communication skills are necessary.

Responsibilities

• Engage with customers over the phone to address broadband tech-related queries.
• Support customers throughout their journey with technical issues.
• Provide solutions for both simple and complex problems.

Skills

Problem Solving

Customer Relationship Building

Technical Support

Job description

Where: EE North Tyneside OR EE Gosforth

Full Time: Permanent

Salary: GBP25,087.00 rising to GBP25,684.00 after 8 months of being here, plus uncapped commission

Start Date: June 2025

Why this job matters

Are you someone who enjoys solving problems? Do you have an interest in gaming or tinkering with technology? If so, your transferable skills could make you successful in a Customer Service Technical role with EE.

Join our Broadband Technical Team in North Tyneside or Gosforth. You'll engage with customers over the phone, addressing various broadband tech-related queries. Whether it's a simple router question or a more complex issue requiring ownership, you'll support customers throughout their journey.

No specific experience is required to start. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We recognize that life is dynamic, and this role is designed with flexibility in mind. We aim to support your success by accommodating appointments and emergencies. Options include scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of GBP25,087.00, increasing to GBP25,684.00 after 8 months, plus incentives and bonuses.
• Access to online GP services via telephone or video, 24/7, fully funded for you and your immediate family.
• Market-leading paid carer's leave, offering up to 2 weeks for colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave: 18 weeks of full pay and 8 weeks of half pay in the first year for maternity, paternity, or adoption leave, supporting your family growth.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds annually.
• Support for your career development. We are committed to helping you achieve your professional goals.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental cover for you and your family.

Alongside these benefits, you'll find a positive team culture, meaningful support, and tailored training to build a lasting career. What are you waiting for?