Customer Service Advisor

Ee; Newcastle upon Tyne; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications provider in Newcastle upon Tyne is seeking a Customer Service Technical professional. This role involves assisting customers with broadband-related queries and providing support for both simple and complex issues. The ideal candidate should have strong problem-solving skills and the ability to build relationships. A competitive salary starts at £25,087.00 plus bonuses, with opportunities for flexible working and career growth.

Benefits

Access to online GP

Generous leave policies

Discounts on products

Career development support

Travel loan for commuting

Volunteering days

Optional private healthcare

Qualifications

• Naturally helpful and calm.
• Ability to build relationships.
• Willingness to learn and adapt.

Responsibilities

• Support customers with broadband tech-related queries over the phone.
• Assist with router questions and more complex technical issues.
• Schedule breaks and manage work-life balance flexibly.

Skills

Problem-solving

Customer relationship building

Technical support

Job description

Where: EE Gosforth Park Way - Newcastle upon Tyne, NE12 8ET OR EE Tyneside - 6 Silver Fox Way, Newcastle upon Tyne NE27 0QJ

Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus incentives and bonuses

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Start Date: November 2025

Full Time: 37.5 hours per week

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team in EE Gosforth OR EE Tyneside. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087.00 rising to £25,684.00 at 9 months in role, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?