Customer Service Advisor

Confidential; Newcastle upon Tyne; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

In-house training provided to support

25 days holiday + public holidays

Competitive employer pension

Discounts on major retail outlets

4x basic salary life insurance

Company Success Payment

Job summary

We have an exciting opportunity for a motivated individual to join SGB in Newcastle. As a Customer Service Advisor, you will be at the forefront of customer interaction, building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date.

You will have a real passion for delivering a first-class service and an organised approach to your work.

Qualifications

• Experience in customer-facing roles preferred.
• Strong written and verbal communication.
• Ability to manage admin tasks and invoices.

Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day-to-day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Job description

Company description: SGB Job description: Customer Service Advisor - Newcastle Working Hours: Monday to Friday - Week 1 : 07:00 - 15:30, Week 2: 09:30 - 18:00 + 1 in 2 Saturdays 07:00 - 12:00 (OT) From £27,200, plus an excellent benefits package, including:

• - In-house training provided to support career progression
• - 25 days holiday + public holidays which increases with service
• - Competitive employer pension
• - Discounts on major retail outlets, including groceries
• - 4x basic salary life insurance
• - Eligibility to receive an annual 'Company Success Payment'

We have an exciting opportunity for a motivated individual to join our team at Newcastle. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities:

• - Meet and greet all customers on arrival in a professional and friendly manner.
• - Manage day to day administrative tasks confidently and efficiently.
• - Use initiative and be comfortable working as an individual.
• - Plan, schedule, and coordinate work.
• - Create and process job cards, checking for existing work in progress.
• - Check account detail, available credit and obtain relevant authorisation.
• - Provide timely updates to our customers.
• - Agree timescales for unscheduled work and follow through to completion.

Closing Date: 27/11/2026 Please note, the closing date for this role is subject to change pending volume of applications.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we'll be happy to discuss these with you.