Customer Service Advisor

SCANIA (GREAT BRITAIN) LIMITED; Dundrum; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

In-house training

25 days holiday

Pension

Retail discounts

Life insurance

Company bonus

Job summary

SCANIA (GREAT BRITAIN) LIMITED is seeking a Customer Service Advisor in Newcastle to handle front-line customer interactions, coordinate servicing, repairs, and maintenance, and raise invoices for work completed. The role emphasizes delivering first-class service with an organised approach and proactive communication with customers.

Working hours are Monday to Friday with shifts and one in two Saturdays as OT.

Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Skills

Customer service

Job description

SGB

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

Customer Service Advisor - Newcastle

Working Hours: Monday to Friday - Week 1 : 07:00 - 15:30, Week 2: 09:30 - 18:00 + 1 in 2 Saturdays 07:00 - 12:00 (OT)

From £27,200, Plus An Excellent Benefits Package, Including

• In-house training provided to support career progression
• 25 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Newcastle. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Closing Date: 27/11/2026

Please note, the closing date for this role is subject to change pending volume of applications.

Next Steps

Your application will be reviewed by the hiring manager or a member of the Scania Recruitment Team.

If you are successful at this stage, you will be invited to have a conversation and discuss the role further.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you