Customer Service Advisor

Scania; Newcastle upon Tyne; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

In-house training

Holiday entitlement 25 days

Retail discounts

Life insurance 4x salary

Company success payment

Job summary

Scania in Newcastle is seeking a Customer Service Advisor to be at the forefront of customer interaction, coordinating routine servicing, repairs and maintenance, and raising invoices for work carried out. You will greet customers, manage administration, plan and schedule work, and keep clients updated with progress.

The role offers comprehensive in-house training, a strong benefits package, and progression opportunities within Scania's global organisation. Closing date 27/11/2026.

Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking existing work in progress.
• Provide timely updates to customers and obtain authorisation.
• Manage day-to-day administrative tasks confidently and efficiently.

Skills

Customer service

Administration

Communication

Scheduling

Invoicing

Problem solving

Job description

Working Hours: Monday to Friday - Week 1 : 07:00 - 15:30, Week 2: 09:30 - 18:00 + 1 in 2 Saturdays 07:00 - 12:00 (OT)

From £27,200, plus an excellent benefits package, including:

• In-house training provided to support career progression
• 25 days holiday + public holidays which increases with service
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Newcastle. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities:

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Closing Date: 27/11/2026

Please note, the closing date for this role is subject to change pending volume of applications.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.